The process
What's the work that eats the week? Who does it, how often, and in which systems does it live today?
Contact
There's no intake team here. Write to us with the problem in a paragraph (rough is fine) and someone who could actually build the fix reads it and replies.
Weekdays, Eastern time. If we're heads-down, leave a message and we'll ring back.
2 Nicoles Trail
Thorndale, ON N0M 2P0
Canada
Before you write
None of this is required. But if you can tell us three things, the first conversation starts a mile further down the road:
What's the work that eats the week? Who does it, how often, and in which systems does it live today?
Your rough sense of what it costs you: hours, errors, delayed decisions, or the hire you're trying not to make.
Anything the fix has to live with: the ERP that isn't going anywhere, the regulator, the busy season, the budget.
"Something here is slower than it should be and we can't name it" is a perfectly good opening line. Naming it is the first thing we do together.
The working session is how nearly every engagement here has started. You'll leave with a written read on where your hours go, whatever you decide about us.